
Art. 1 – General provisions
MediaMaking Srl
Via Tolmezzo, 5/2 – 20132 Milano
Partita Iva: 09900750960
Registered at the REA, number MI – 2120514
Italian
English
2 – Subject and field of application
Art. 3 – Conclusion of the contract
Art. 4 – Registered users
Art. 5 – Availability of Products
Art. 6 – Offered Products
electronic audiovisual and computer equipment
Art. 7 – Payment methods and prices
Bank transfer
PayPal
Art. 8 – Delivery
Art. 9 – Passing of risk
Art. 10 – Warranty and legal compliance
It is therefore the Customer’s responsibility to check and verify the quantity, quality and supply errors of the Products ordered.
In response, MC will send the Customer the relevant Complaint Form which must be correctly completed in its entirety and sent back to MC within 5 days of its receipt.
Art. 11 – Responsibility
Art. 12 – Withdrawal
MediaMaking Srl
Via D’Aragona n. 10
20132 Milano (MI)
store@martcom.eu
Upon receipt of the registered letter, MC will send the Customer confirmation of acceptance of the request by email, indicating the authorization number which must be attached to the outside of the envelope in which the product will be physically placed and sent to MediaMaking S.r.l. within 14 days of sending the Withdrawal Form.
the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (e.g. accessories, attached software, etc.);
the right does not apply to audiovisual Products or sealed IT software (including those attached to hardware), once opened;
the purchased Product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc …); to limit damage to the original packaging, it is recommended, whenever possible, to put it in a second box, on which to affix the authorization number issued by MC; the affixing of labels or adhesive tapes directly on the original product packaging must be avoided in all cases;
the Product subject to the exercise of the right of withdrawal must be returned in a normal state of conservation, as it is intended to be kept and possibly used with the use of normal diligence. Products used that show signs of damage or dirt and which consequently can no longer be considered intact will not be accepted;
the Product subject to exercise of the right of withdrawal must include the same order number present on the MC sales invoice; should the goods have a serial number different from what is indicated on the invoice, the return will not be accepted and the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
shipping costs and transport risks relating to the return of the goods are charged to the customer;
the shipment, up to the certificate of receipt in our warehouse, is under the full responsibility of the Customer;
in the event of damage to the goods during transport, MC will notify the Customer of the incident (within 5 working days of receiving the goods in its warehouses), to allow him to promptly make a complaint against the chosen courier and obtain a refund of the asset value (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
MC does not respond in any way for damage or theft / loss of goods returned by uninsured shipments.
the lack of the external packaging and / or the original internal packaging;
the absence of integral elements of the product (accessories, cables, manuals, parts…) or anomalies to the product itself;
damage to the product for reasons other than its transport;
a state of dirt of the product due to its use, which has compromised its integrity.
The return of products that are not intact, deteriorated or lacking in original accessories and equipment – which cause the forfeiture of the right of withdrawal – which will not be accepted by MC and will be returned to the sender with an increase in transport costs.
Without prejudice to the impossibility of exercising the right of withdrawal in the cases provided for by art. 59 of the Consumer Code (including the case of purchase of sealed software / digital goods that do not lend themselves to be returned if they have been opened after delivery), the Customer is still responsible – even if he abstains from removing the seals of the Product and / or its packaging – the decrease in the value of the Product and / or its packaging, resulting from a manipulation of the Product and / or its packaging other than that necessary to establish the nature, characteristics and the functioning of the goods.
Art. 13 – Data processing
Art. 14 – Transfer
Art. 15 – Contacts
Art. 16 – General clauses
Art.16.1 – Partial invalidity
Art. 16.2 – Waiver
Art. 16.3 – Applicable law and competent court
Martcom – MediaMaking Srl
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
Fai clic su uno dei nostri reparti di seguito per chattare su WhatsApp o inviaci una e-mail a store@martcom.eu
Click one of our representatives below to chat on WhatsApp or send us an email to store@martcom.eu
