General terms and conditions of sale

1. Pursuant to Articles 64 et seq. of Legislative Decree no. 206/2005, if the Customer is a consumer (i.e., a natural person who buys goods for purposes not related to their professional activity, or does not make the purchase by indicating a reference to VAT in the order form), they have the right to withdraw from the purchase contract for any reason, without penalty, and without prejudice to the provisions set forth in the preceding Article 10 – Warranty and Legal Compliance.
2. To exercise this right, the Customer must send a withdrawal request via email to: [email protected]. Upon receipt of this request, MC will send the relevant Withdrawal Form to the Customer, which must be filled out in its entirety. The Customer must indicate, at their choice, whether they wish to obtain the refund via bank transfer (by providing the bank details) or via an online voucher to be reused on the site. This Withdrawal Form must be sent by registered letter with return receipt, and also anticipated by email, within 14 days from the date of receipt of the Products to:
   MediaMaking Srl
   Via Mestre n. 19, 20132 Milan (MI)
   [email protected]
3. Upon receipt of the registered letter, MC will email the Customer confirmation of the acceptance of the request, indicating the authorization number that must be attached to the outside of the packaging containing the product, which must then be sent to MediaMaking S.r.l. within 14 days of sending the Withdrawal Form.
4. The right of withdrawal is subject to the following mandatory conditions:
   The right applies to the entire purchased product; it is not possible to exercise the right of withdrawal on only part of the purchased product (e.g., accessories, attached software, etc.);
   The right does not apply to audiovisual products or sealed computer software (including those attached to hardware), once opened;
   The purchased product must be undamaged and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.). To limit damage to the original packaging, it is recommended, when possible, to place the product in a second box, on which the authorization number issued by MC should be affixed. In all cases, affixing labels or adhesive tape directly to the original packaging of the product should be avoided;
   The product must be returned in a normal state of preservation, as kept and possibly used with normal diligence. Therefore, used products showing signs of damage or dirt, which can no longer be considered intact, will not be accepted;
   The product subject to the exercise of the right of withdrawal must bear the same order number as on the invoice issued by MC. If the product bears a different serial number from that listed on the invoice, the return will not be accepted, and the product will be made available to the Customer for return, simultaneously canceling the withdrawal request;
   Shipping costs and transportation risks related to the return of the goods are borne by the Customer;
   The shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the Customer;
   In case of damage to the goods during transport, MC will notify the Customer of the incident (within 5 working days of receipt of the goods in their warehouse), enabling them to file a timely complaint with the carrier of their choice and obtain reimbursement for the value of the product (if insured). In this case, the product will be made available to the Customer for return, simultaneously canceling the withdrawal request;
   MC is not liable in any way for damage or theft/loss of goods returned via uninsured shipments.
5. MC will refund the Customer the amount already paid, minus shipping costs, insurance, any commissions of online payment portals, and any other costs incurred for the specific order. The total amount, net of the aforementioned costs, will be refunded as soon as possible, and in any case within 30 days from the date of receipt of the withdrawal notice, and upon receipt of the goods subject to withdrawal, by means of a bank transfer. Therefore, it is the Customer’s responsibility to promptly provide the bank details for the refund (IBAN of the invoice holder).
6. The right of withdrawal will be completely forfeited if the essential condition of the integrity of the product (packaging and/or contents) is not met, in the following cases: Lack of outer packaging and/or original inner packaging; Absence of integral elements of the product (accessories, cables, manuals, parts, etc.) or anomalies in the product itself; Damage to the product due to causes other than transport; A state of dirtiness of the product due to use, which has compromised its integrity.

The return of products that are not intact, deteriorated, or missing original accessories and equipment – which cause the forfeiture of the right of withdrawal – will not be accepted by MC and will be returned to the sender, with additional transportation costs.

Without prejudice to the impossibility of exercising the right of withdrawal in the cases provided for by Article 59 of the Consumer Code (including the purchase of sealed software/digital goods that cannot be returned once opened), the Customer is still responsible – even if they refrain from removing the seals of the product and/or packaging – for the decrease in the value of the product and/or packaging resulting from handling the product and/or packaging in a way other than necessary to establish the nature, characteristics, and functioning of the goods.