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Martcom can accept orders with delivery within the territory of the Italian state and the European Union.
Shipping costs are charged to the Customer and are explicitly highlighted when placing the order and also in point 1 of this “Shipping and Delivery”. The goods travel with packaging made directly from the manufacturer or in cardboard boxes properly closed, with any metal staples, adhesive tapes and bubble wrap.
Martcom delivers according to the Customer’s choice through the Site’s online form at the time of purchase:
Delivery by courier,
Pickup at Martcom’s operational headquarters.
1. Delivery by courier – Europe
In the case of courier shipping, Martcom partners with BRT or TNT, FedEx, DPD, and DHL. Martcom offers free shipping for orders above a certain value and/or for specific commercial events; however, this mode is not applicable for all countries, as it is linked to commercial agreements with couriers. The shipping amount will be automatically calculated during the order: if free shipping is compatible with the destination country of your order and meets the criteria in your shopping cart, you can take advantage of this mode.
1.1 Costs and free shipping
Shipping costs are calculated based on the delivery method and address and can be seen on the checkout page. With the exception of countries that are part of 1.3.
Free shipping is generally valid for European countries if the cart meets the right criteria, in case of special products (1.2) extra costs will have to be paid. Greece, Turkey and UK incur a fixed shipping cost and cannot have free shipping under any circumstances. Rest of the World (1.4) must contact us for a shipping quote and cannot have free shipping under any circumstances.
1.2 Special products with surcharges
Products exceeding 130cm, heavy and/or bulky packages, and bottoms are defined as special products and do not qualify for free shipping. These products are subject to surcharges that are necessary to ensure proper dispatch and transport of the items, the prices are indicated in the checkout phase with the following items, depending on the characteristics of the item:
Item | Indicative surcharge |
Surcharge for backgrounds and XL backgrounds | from € 10,00 to € 60,00 (excl. VAT) per unit |
Surcharge bulky/heavy over 15kg | from € 10,00 to € 80,00 (excluding VAT) per unit |
Reinforced packaging backgrounds and XL backgrounds | € 5,00 (excl. VAT) per unit |
Reinforced packaging bulky/heavy over 15kg | € 0,00 to € 20,00 (excl. VAT) per unit |
Surcharges are always applied when shipping heavy backgrounds and 1.35m backgrounds with “Surcharge + Reinforced Packaging Backgrounds “; those of + 2.72m with “Surcharge + Reinforced Packaging XL Backgrounds . In addition, surcharges may apply if the product belongs to the following categories – Trolleys, Softboxes, Cable ducts, LED lights, Heavy Duty Stands, Sandbags, Wind-Up, Boom stands, Moquettes, Stages/Pedestals, Visuals through the items “Surcharge + Reinforced Packaging Bulky/Heavy over 15kg”.
Surcharges are added to the final amount regardless of country. To check their presence please preview the cost items during the checkout process.
1.3 Tempi di spedizione
Generally, delivery of purchased products is made within 2-4 business days. This time is purely indicative and is bound to the efficiency of couriers. Delivery times may vary due to causes beyond our control, such as traffic or road conditions. The table below shows the average delivery time by shipment type:
Shipping | Indicative delivery time |
Free shipping | 5 – 7 days |
Shipping Europe with DHL | 1 – 4 days |
Shipping Europe with FedEx | 1 – 4 days |
Shipping Europe with DPD | 5 – 7 days |
Shipping to Italy with BRT | 2 – 4 days |
Shipping to Italy with TNT | 2 – 4 days |
The times indicated are from the actual taking over by the courier. Delivery times are purely indicative, they may be subject to change due to force majeure, negligence of couriers or due to traffic conditions and road conditions in general or by act of the Authority. Delivery, unless otherwise agreed in writing between the parties, will take place at the following times: from 9.00 am to 6.00 pm, of all working days, Monday through Friday.
1.4 Rest of the World and Iceland
Customers purchasing from Asia, Africa, North America, South America, Australia, Malta, Cyprus, Iceland, Albania, Armenia, Azerbaijan, Bosnia and Herzegovina, Georgia, North Macedonia, Moldova, Montenegro, Russia, Serbia and Ukraine are required to contact Martcom for shipping quotation. Under no circumstances will free shipping be available. The shipping cost will be calculated directly by us and must be paid separately. In case of second thoughts, you may cancel the order.
1.5 Reception of goods
No liability can be attributed to Martcom in case of delay in the processing of the order or delivery of the goods.
Upon delivery of the goods by the courier, the Customer is required to check:
that the number of packages being delivered corresponds to the number indicated on the invoice;
that the packaging is intact, not damaged, nor wet or otherwise altered;
that no sealing materials other than those indicated above have been used.
Any external damage or the mismatch in the number of packages or indications, must be immediately contested to the courier who makes the delivery, putting the words “withdrawal with reserve”, detailing the anomaly found, on the appropriate accompanying document.
In the specific case of a damaged package, the words “withdrawal with reserve for damaged package” are essential.
Once signed the document of the courier, the customer can not oppose any dispute about the external characteristics of what was delivered. Even in the presence of intact packaging, the goods must be checked within 24/48 hours of receipt. Any hidden damages or anomalies must be reported promptly in writing by e-mail to: [email protected].
Any report beyond the above deadlines will not be considered. For each statement, the Customer assumes full responsibility for what is declared.
1.6 Insurance coverage
All orders include insurance coverage that is uniquely specified during checkout. The insurance is valid for orders with a value up to 8,000€. In the case of orders with a higher value it is recommended to contact us to extend it or to split the order into several parts so as to fall under the standard coverage.
For further clarifications and needs you can contact Martcom through the e-mail address: [email protected].
1.7 Order Tracking
Each order is assigned a unique tracking code, generated by the courier, which can be seen in the shipment confirmation email. To track your package, please use the tracking code provided by entering it directly in the restricted area on the courier’s website. Keep in mind that the tracking code generally becomes active after 24 working hours from the receipt of the shipment confirmation email.
1.8 Delivery issues
In case any problems with the shipment arise, please call the customer service of the relevant courier company. By explaining the situation and indicating the tracking code of the shipment, the operator will know how to find an appropriate solution.
2. Pickup at Martcom operational headquarters
In the case of the choice: “pickup at Martcom’s operational headquarters” at the time of purchase, the Customer will receive an e-mail from Martcom informing the date and time of when it will be possible to proceed with the pickup of the purchased Products. The operational headquarters, where the Products will be available for the above-mentioned pickup, is located at Via Mestre n. 19 – 20132 Milan.
Highly recommended! They have great prices, order arrives very quickly and they are very responsive if you have any questions regarding your purchase. My new favorite equipment store!
This is a great store: large stock of professional gear, good prices, prompt communication via email / WhatsApp. The dispatch of the order was speedy, and the item arrived super quick in a well-thought packaging. All in all, a warmly recommended new young store, standing out for its remarkable service. Keep up the good work!
ordered a hard to get canon r7 from martcom ,it arrived on time well packed,great service answered emails v ery quickly and kept me informed ,highly recommended
Da subito gentilissimi e a disposizione per qualsiasi chiarimento. Competenti e professionali sotto ogni punti di vista, pronti a consigliare ed aiutare, per toglierti ogni dubbio riguardo l’utilizzo o la scelta della strumentazione di cui necessiti. Sicuramente ripasserò a comprare in negozio da loro o se necessario a noleggiare.
Company very responsive to requests for information. Very fast order processing and international delivery without any problems. I recommend it !
I am very pleased with Martcom, I bought an intercom which cost at least 200 euro less than in the local stores. The guys were fast and helpful. 10 out of 10!
Perfect experience and customer support. There was an issue with the availability of some items and the shop owners quickly proposed alternatives, followed up personally and delivered on their promise. The delivery was fast, efficient, the package we’ll protected and the prices really affordable. 100% would recommend!
Franchement au top, envoi le jour même, package au top, matériel nickel en bref achetez les yeux fermés (et ça a été livré ultra vite)
Muchísima variedad de artículos para el mundo audiovisual y con grandes ofertas. En mi caso compré un softbox de Smallrig (Artículo que al día de hoy no es fácil conseguir en stock) a un precio muy competitivo. Muy contento por mi compra. He tenido algunas complicaciones con la entrega de mi paquete por culpa de la compañía DPD Spain (SEUR) en Málaga, la cual, si vivís en España, no recomiendo en absoluto. Un punto a destacar muy importante, el paquete vino bien protegido. En mi caso particular, mi paquete, en las esquinas le añadieron un protector rígido muy robusto, lo cual es un extra que ayuda con la protección del paquete ante la manipulación de los transportistas. El servicio al cliente es excelente. Los chicos dan respuesta muy muy rápida y te ayudan ante cualquier duda. Eso como cliente, lo valoro muchísimo y considero que tiene mucho peso al realizar compras online. Realmente lo aprecio. Yo me comuniqué mediante WhatsApp. La web es muy intuitiva y fácil de navegar, lo cual me gusta mucho. Si no hablas Italiano (mi caso) tienes la opción de navegar por la web en inglés, por lo tanto, es sencillo de entender. Definitivamente, volveré a comprar, pero asegurándome de no seleccionar DPD Spain (SEUR) para el envío a España. Mi valoración es 5/5. Repito, EXCELENTE CUSTOMER SERVICE 👏🏻
I’ve made purchase from this company a couple of times and found them to be highly reliable, well priced and stocked and easy to contact. Their ‘chat now’ really works (so many web sites offer this, only to disappoint) and the responses are fast and full, so need need to keep going back. I think this is a very good company, with a great catalogue of quality gear (esp their range of Kupo products) and so much of it seems to be in stock which is often not the case, especially here in the UK where since leaving the EU (regrettably) we seem to be suffering huge stock delays. So I am happy to recommend Martcom.
I recommend! We bought 3 Nanlux 1200C Dyno lamps with shipment to Poland. Very good contact with the store – by e-mail and mobile. Their crew speaks english. Good price, fast shipping abroad. Everything fine! :)
A pleasure to do business with. Was looking for Canon R7 and Martcom was the only place I could find it in stock. Very competitive price, and communication with the company was excellent throughout the process. Delivery 3 days earlier than expected. Would recommend Martcom and would definitely use again.
It was my first order at Martcom and I was a little afraid, but the order arrived quickly and at a much better price than at other stores. Although it was a problem with a missing product, the problem was solved by email within a few hours, and the missing product was sent with the fastest DHL shipment. Thanks for the seriousness and I will be back with other orders soon. I highly recommend!
Professionalism and availability on the supply of photographic equipment for professionals! Thanks from Nice Shot Art studio !!
Really good price and fast shipping. Never ordered from an italien shop – due to language issues, but they have a well translated webshop and order system!
Deliveries 24/48 hours
Milan store
Easy and secure
Pre and post sales