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PAYMENTS AND INVOICING
Certainly, we issue regular invoice according to the current laws in Italy. For Italian customers we issue electronic invoice according to regulations.
Private customers and companies residing in Italy are subject to 22% VAT, and the amount appears as a separate item on the invoice (VAT exposed). Italian VAT-exempt customers are requested to contact us before purchase and send us the appropriate documentation.
For orders placed by business customers residing in the European Union and holding a VAT Number registered for trade within the European Union, reverse charge is applied after verification on the VIES system. On the checkout page you will find the dedicated field to select “business customer” and the special field for entering the European VAT Number.
Orders placed by private customers residing in the European Union who do not have a VAT number are subject to the application of the value tax of the country of residence. We adopt the OSS system.
Customers residing in the UK and Switzerland are not subject to VAT for purchases over 155,00 Euro. On the checkout page you will find options for how to pay for customs charges. In fact, you can choose to have Martcom handle the payment of the charges for importing your purchase, or to settle them with the courier company itself once the product is imported.
For all countries outside the European Union, the purchase is without VAT and each customer will have to handle any charges or taxes to their own customs.
We accept 3 different payment methods: Credit Card, PayPal and Bank Transfer. Once payment is made and received we will proceed with taking your order and shipping the goods.
Martcom.eu uses a secure payment system to keep the information you provide during the transaction confidential. Your payment information is protected and encrypted using SSL (Secure Socket Layer) technology so that it cannot reach third parties. During payment, you can verify that your confidential information is encrypted by looking at the URL displayed on your browser. With SSL technology, the URL begins with “https://” instead of “http://”, confirming that you are making a secure transaction. We will never have access to your credit card number, nor will it ever be stored in our systems.
You can find and download the invoice in your private area on the website. It will be available 5-8 days after your order is processed.
SHIPMENTS
The cost of shipping is calculated directly on the checkout page, as it takes several variables into consideration, please see the page indicated.
We usually allow you to choose from at least 2 couriers. You can choose the one you are most comfortable with or trust, or with whom you already know your area is well served. For international shipments, we recommend DHL. We generally deliver purchased products within 2-4 business days. This time is purely indicative and is constrained by the efficiency of the couriers. Delivery times may vary due to causes beyond our control, such as traffic or road conditions. The table below shows the average delivery time by shipment type:
Shipping type | Approximate delivery time |
Free shipping | 10 – 15 days |
Shipping within Europe with DHL | 2 – 5 days |
Shipping within Europe with FedEx | 2 – 5 days |
Shipping within Europe with DPD | 7 – 10 days |
Shipping within Italy with BRT | 2 – 4 days |
Shipping within Italy with TNT | 2 – 4 days |
Any progress or change in status related to your order will be communicated to you by email. You can also check the status of your order by logging into your private area on our website, where you will also find the tracking number.
Of course! In that case, you will just need to give the address of the person making the payment in the “Billing Address” section and the address of the person receiving the order in the “Shipping Address” sections. In any case, however, the billing address and the shipping address must be in the same country.
We ship throughout Europe, including the United Kingdom and Switzerland. If you would like to purchase from us but you don’t find your country listed during checkout, please send us a request and we will give you a separate quote for shipping costs. For customers purchasing from Asia, Africa, North America, South America, Australia, Malta, Cyprus, and Iceland is required to contact Martcom for a shipping quote. The shipping cost will be calculated directly by us and must be paid separately. If you need, you can always cancel your order.
All items in our store are shipped from Italy.
Martcom offers free shipping; however, this mode is not applicable for all destination countries of the goods, as it is linked to commercial agreements with couriers. The shipping amount will be automatically calculated during the order: if free shipping is compatible with the destination country of your order and meets the conditions in your shopping cart, you can take advantage of this mode.
MORE INFO
Martcom is an Italian company based in Italy. Our staff has been in the multimedia industry for over ten years and is dedicated to providing consumers with a wide selection of products to meet every need. Martcom is an official reseller of some of the most important brands on the international market.
The warranty is the manufacturer’s official warranty and is valid for 1 or 2 years from the date of purchase, depending on the law in force per individual country of origin. Some brands offer the option of extending the warranty up to 5 years. If you wish to extend your warranty, please contact us.
Great service both online and in person at their Milan office. Perfect for urgent purchases for those who work in Milan in video productions. Highly recommended!
ho comprato da questo sito già un paio di volte negli ultimi mesi e mi sono trovato benissimo… prodotti di alta qualità, spedizione veloce e prezzi ok
Very well assorted stock of items related to photo and video. Reasonly low priced. God my Smallrig 55′ parabolic defuser very fast delivered to northern Norway. Carefully packed and no damage. I just found this internet store, Martcom, and I think they can match BHPhoto(US) and EU stores in good service and reability. I’ll be back!
Absolutely happy I discovered this shop. The team were very responsive on whatsapp and even I hopped on a phone call so they help me a bit with my choices. They were very happy to help and they really know their products. I ordered several profoto products and they helped me make sure they are what I need. I live abroad so they helped me find the lower prices for shipping. I HIGHLY recommend them. As of now I will shop gear with them!
I ordered Angelbird CFExpress cards (which were not available anywhere in the U.S.) and Martcom was able to find stock and sending me some, which I could not be happier about. Customer service was very fast and helpful, as I received regular updates about my item’s availability. Thank you Martcom!
Rivenditore affidabile, servizio clienti molto buono. Ottima la possibilità di ritirare il materiale a Milano in alternativa alla spedizione. Consigliato.
Muchísima variedad de artículos para el mundo audiovisual y con grandes ofertas. En mi caso compré un softbox de Smallrig (Artículo que al día de hoy no es fácil conseguir en stock) a un precio muy competitivo. Muy contento por mi compra. He tenido algunas complicaciones con la entrega de mi paquete por culpa de la compañía DPD Spain (SEUR) en Málaga, la cual, si vivís en España, no recomiendo en absoluto. Un punto a destacar muy importante, el paquete vino bien protegido. En mi caso particular, mi paquete, en las esquinas le añadieron un protector rígido muy robusto, lo cual es un extra que ayuda con la protección del paquete ante la manipulación de los transportistas. El servicio al cliente es excelente. Los chicos dan respuesta muy muy rápida y te ayudan ante cualquier duda. Eso como cliente, lo valoro muchísimo y considero que tiene mucho peso al realizar compras online. Realmente lo aprecio. Yo me comuniqué mediante WhatsApp. La web es muy intuitiva y fácil de navegar, lo cual me gusta mucho. Si no hablas Italiano (mi caso) tienes la opción de navegar por la web en inglés, por lo tanto, es sencillo de entender. Definitivamente, volveré a comprar, pero asegurándome de no seleccionar DPD Spain (SEUR) para el envío a España. Mi valoración es 5/5. Repito, EXCELENTE CUSTOMER SERVICE 👏🏻
Falsely advertised free shipping for over 500 Euro spend as it says at the top of home page. Placed a large order, no shipping cost added (free) then next day receive an email asking for 420 Euro shipping fee to Cyprus also in EU. Despite highlighting their misleading terms and conditions to them they refused to send the goods. Would not recommend this company as they don’t honour the contract of sale but make excuses after buyer pays.
Ho comprato della attrezzatura, spedizione rapida e super puntuale! mi sono trovato davvero molto bene
These guys are amazing! Thank you for your job. I got a camera delivered to Cyprus in 2 day – it’s almost unbelievable. Also they are a certified Canon reseller that I had personally confirmed with Canon officials (having bad experience in the past with another online store). Will be coming back for more gear if needed any filming equipment when in Europe 👍.
Da subito gentilissimi e a disposizione per qualsiasi chiarimento. Competenti e professionali sotto ogni punti di vista, pronti a consigliare ed aiutare, per toglierti ogni dubbio riguardo l’utilizzo o la scelta della strumentazione di cui necessiti. Sicuramente ripasserò a comprare in negozio da loro o se necessario a noleggiare.
Evething was perfect for a fast delivery to Belgium. Communication is easy and fast on what’s app. Thank you.
Excellent service in relation to my recent order and especially the prompt and efficient communication relating to the delivery of the items which were subject to a strict timetable. I would highly recommend Martcom.
Franchement au top, envoi le jour même, package au top, matériel nickel en bref achetez les yeux fermés (et ça a été livré ultra vite)
Deliveries 24/48 hours
Milan store
Easy and secure
Pre and post sales